Privacy Policy

Last updated: 6 September 2026

This Policy explains how Trustizi SARL AU (“Fixina”, “we”), the data controller, collects, uses and protects your personal data when you use Fixina. Contact us any time at contact@fixina.app.

1. Data we collect

CategoryExamples
AccountName, phone number, email (optional), password (stored hashed), preferred language, role
VerificationOne-time codes; for Providers, identity/business documents you submit for review
LocationApproximate area to match nearby Providers; precise location only when needed for an active, assigned job
Service activityRequests, jobs, messages, ratings and reviews
Billing (Providers/advertisers)Subscription/boost purchases and payment references (card details are handled by the payment provider, not stored by us)
TechnicalDevice and app information, and a language preference stored locally in your browser

2. How we use your data

Legal basis (EEA/UK users): we process your data to perform our contract with you (providing the Service), with your consent (e.g. sending verification codes and using your location), for our legitimate interests (safety, fraud prevention, and improving the Service), and to comply with a legal obligation. You can withdraw consent at any time.

3. Location & privacy of your address

A customer’s precise location is never publicly exposed. Only the Provider assigned to your job receives precise coordinates, and only during the justified stages of that job. Everyone else sees coarse, approximate information.

4. How we share data

5. Retention

We keep personal data for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal obligations. Verification codes are short-lived and stored hashed. You can ask us to delete your account and associated data, subject to legal retention requirements.

6. Security

We use technical and organisational measures to protect your data, including hashed passwords and verification codes, encrypted connections (HTTPS), access controls and audit logging. No system is perfectly secure, but we work to protect your information.

7. Your rights

Subject to applicable law, you have the right to access, correct, export (portability) and delete your personal data, to restrict or object to certain processing, and to withdraw consent at any time. You can delete your account and download your data directly in the app, or contact contact@fixina.app. If you are in the EEA/UK and believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos, AEPD).

8. International transfers

Fixina is operated from outside the European Economic Area (EEA). Where we transfer personal data of EEA/UK users outside the EEA — for example to our hosting and to processors such as Meta (WhatsApp) — we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses or an adequacy decision, so your data stays protected.

9. Children

The Service is not intended for anyone under 18, and we do not knowingly collect their data.

10. Changes

We may update this Policy. Material changes will be notified in the app or by email, and the “last updated” date above will change.

11. Contact

Data controller: Trustizi SARL AU — contact@fixina.app.

EU representative (GDPR Art. 27): to be appointed before our EU launch; their contact details will be published here and made available to EEA users and supervisory authorities.